Trudon - Melrose - West Hollywood, California

James Anthony Collection

I have been working with Adam at Trudon Melrose since the store opened and I have to say that he has done a WONDERFUL job with all my orders. He is extremely professional , courteous, and polite.

Whenever I need anything, I just text Adam directly and he responds immediately to confirm what I want and send me an invoice. All taken care of within a few minutes. He follows up with me to make sure I have received the order and if everything is to my satisfaction. GREAT customer care and service!

Because of Adam I have repeatedly bought from Trudon Melrose specifically instead of the Trudon website. I feel, in the age of anonymous purchasing on the internet, it’s important to develop relationships with the merchants I purchase from. Because of Adam, I have another order pending, hoping to receive by the end of this week or maybe early next week.

Thanks for the great service Adam, I appreciate you.
James.

DM

Update to original review. Thoughtless customer service since they reopened. Over the past few years I have been a very good client and have purchased several candles. Unfortunately I was diagnosed with a fragrance allergy in September which means no more scented candles for me. In early October I received an email from the store regarding their Mary candle and I responded that I can no longer use scented candles. I was told that my profile would be updated with this new information. Today I received another email from the store promoting their holiday candles. It feels like a real slap in the face for them to ignore my legitimate health condition in order to try and get me to spend more money. Not classy and certainly not the level of customer service I would expect from a luxury candle store.

Best experience I have ever had with Cire Trudon. I have been a client for years and the customer service at this location is wonderful. Adam is knowledgeable, kind, and went out of his way to help me.

Annie Adjchavanich

I don't write a lot of reviews but I'd like to express my sincere appreciation for the unmatched experience and excellent customer service I received at the Cire Trudon boutique in Los Angeles. I was particularly impressed by the knowledge and helpfulness of the sales associates, Jordan and Casper.

I had been considering purchasing gifts for two specific clients for some time, and I was delighted to find such a wide variety of beautiful candles and eaux de parfum at the store. Jordan was very helpful in guiding me through the selection process, and made several thoughtful recommendations that I ultimately followed.

I was also very impressed with the level of service I received when I was having my purchases wrapped. Casper took great care in wrapping my two Intermezzo selections, Josephine and Ernesto. The two packages were beautifully wrapped in gorgeous boxes with red ribbons with gold foil stamping and nestled carefully in dark blue bags with the same red ribbon tied to hold the handles. Casper also included two blank cards and envelopes so that I could write a message to my clients.

I was particularly grateful for both Jordan and Casper's recommendations about the eaux de parfum scents as I was trying to decide on which samples to request. Their suggestions were spot-on, and I am very excited to return to the store to purchase candles and parfum for myself. Jordan walked me out and carefully placed my gifts in the car.

Thank you again for providing such a wonderful shopping experience. I look forward to visiting your store again soon.

Kimberley Stone

This was my first visit to a luxury candle store, and it was amazing!
Kasper (sp?) was so kind and helpful. He was very personable and didn't trigger my imposter syndrome, lol.
I can't wait to go back and get the Alabasters. They're more beautiful in person than they are on Trudon's website, and that's a high compliment.

Sara Al Ali

The most beautiful candles and perfumes. The scents they make are very special. The staff here are nice and knowledgeable too. Nice for gifts or for yourself

Jimmy Park

Permanently closed at the end of June 2024. Now that they are closing, the manager, Adam, was incredibly rude. I was sold a used item. I asked for a call back. No call back about it, but an email with no apologies; just telling me to return it when their store is closing soon and I should not have to drive 3 hours round trip to make up for the fact that they sold me a used, defective item. When I called them, I pointed out how he just lied to me by reciting back exactly what the wrote me in email, he abruptly hung up.

Valerie N.

Purchased 3 amazing candles. The young man that waited on me helped me pick some amazing sense and I got lots a free goodies too.

Nathan Hill

I correspondended with this store through email to make purchases on two occasions. They were extremely nice, informative, and quick. It took no time to complete an order. If they are anything in person like they are online this is probably the best place to shop.