Hermès - Aventura, Florida

Rose G

Les avis négatifs sur ce lieux ne mentent pas. Venant de France je suis aller dans ce magasin Hermes pour acheter une paire de chaussures que je cherche depuis longtemps quand j’ai demander à un vendeur si ils les avaient ,il ne m’a même pas dis bonjour , m’a regarder de la tête au pied et m’a fait non de la tête. Aucun mot. Alors que quand je suis sorti du magasin une autre personne était en train de les essayer. Nous sommes très bon clients chez vous , en France une situation comme celle là n’aurait pas été tolérable au vu de la réputation de cette maison. Ils jugent vraiment au physique alors que nous valons sûrement mieux qu’eux a fuir

Anais Kim

I have been shopping at the Aventura location a little over a year now. Walked into the boutique inquiring about purchasing bag. The store was full of people and seemed like it was going to be awhile, when I came across a person helping someone else. She answered my questions and handed me her card, it was a brief interaction. Since then, I’ve been working with Fernanda. She has made my experience special. I have to admit that I’ve gone into different Hermes boutiques and went unnoticed, because I wasn’t their client, but Fernanda was different. She is always helping someone when I walk into the store. Even when someone interrupts with a question, she responds politely. I appreciate her gentle and respectful qualities more than being priority. I’ve been offered help by numerous associates when waiting, always offered a drink, and when things are unavailable, Alyssa or Meg would swoop in to help deliver. Almost always we engage in friendly conversations, and even when empty handed, my visit is always pleasant.

Shoe Mami

I absolutely love this location & everyone there!! Every time I walk in I’m greeted so nicely & Karen is always there to lend a helping hand!! Def my go-to Hermes location!!

Mildred Saavedra

This Hermes store is beautiful, but what made my experience more beautiful Was the staff members. Tyson in particular was organizing the store. My husband asked him for assistance, took us in consideration. and actually stopped and helped us. He was so calm, professional, what an expert . worth everything. making my vacation much more special. thank you Tyson and thanks to the staff of Hermes .

Mark David

5 stars for the service. We had a nice personal shopper who assisted from the moment we walked in. We got a fabulous belt and even looked at shoes. Very impressed by our assistant who was very knowledgeable and friendly

Kevin Velazquez

I recently visited the Hermes store at Aventura with my partner, and the experience was extremely disappointing. We spent 15 minutes inside the store without a single acknowledgment from the staff. It felt as though we were completely invisible. When I finally decided to take a video before leaving, a staff member approached, not to offer help, but to scold me for filming. The lack of customer service was shocking, especially for a brand like Hermes, which prides itself on luxury and exclusivity. Experiences like this are likely contributing to the decline in Hermes' sales. This store seriously needs to reassess its approach to customer service.

Matt Ryan

Still in shock over how rude and disrespectful and what overall clueless people work at this store. Such a reputable brand that my wife and I have bought many times over and have experience like this is shocking.
My wife had a return that was not the right size and they didn’t have it in stock, and she wanted to get me another pair of shoes and a belt but the two sales people in there are just terrible.
Wouldn’t help us with the return because it was purchased online. I’m trying to hold a conversation with them. They just keep looking away and ignoring us when we’re talking directly to him. These guys shouldn’t even be working in Walmart.

We’re here on vacation and saw the 3.1 star review and thought , it was an anomaly, but trust me this store deserves every bit of it.

Josh

Poor service. Rude staff. Waited for 20 minutes while store was slow. Did not get any service. Selected one item to purchase (would have no go bought more). Stood at checkout counter behind another customer and patiently waited for 20 minutes only for the associate to walk off after servicing that customer without acknowledging my presence and walked off. After asking her if she would check me out- she advised she had another customer waiting. She did not. She just walked around the store. As I walked out she stated “oh I can check you out”. When I went to speak to the manager I found her already engaged with another customer who was complaining about rude treatment. I have been to Hermes boutiques around the world, and I have never felt so completely disrespected